Mail Client Setup

Desktop Email Programs

Though we suggest using the feature-filled web interface for your email needs, you are also welcome to use any email client, such as Outlook, Thunderbird, Windows Live Mail, etc.

Our servers only support SSL connections for POP, IMAP and SMTP connections.  Unencrypted connections are not allowed.

Server Name: secure.rapidemail.net for all server settings, inbound and outbound.

SSL POP3 Port: 995

SSL IMAP Port: 993

SSL SMTP Port: 465 or 587

You need to be sure your email settings on your SMTP/Outgoing email server are set to "use authentication."

Your username is your full email address, and password is as assigned.  If you cannot remember your password, contact your administrator.

Apple Devices

Setting up a new account

  1. Press the Home button to access the Home screen.
  2. Tap the Settings icon.
  3. Tap Mail, Contacts, Calendars.
  4. Tap Add Account.
  5. Tap Other.
  6. Tap Add Mail Account.
  7. Enter the following values for your new account:
    1. Name: Your full name as you would like it to appear to others when you send email to them.  This is normally your first and last name OR your business name if you prefer.
    2. Address: Your email address
    3. Password: Your password - if you don't know your password, contact your administrator
    4. Description: Label this account RapidEmail.
  8. Tap Next in the upper-right corner of the screen.
  9. In the next screen, IMAP should be selected by default. Scroll down and enter the following values for your Incoming Mail Server:
    1. Host Name: secure.rapidemail.net
    2. User Name: Your email address
    3. Password: Your password (same as step 7)
  10. Scroll down and enter the following values for your Outgoing Mail Server:
    1. Host Name: secure.rapidemail.net
    2. User Name: Your email address
    3. Password: Your password (same as step 7 and 9)
  11. Tap Next.
  12. When Mail has finished verifying your account settings, tap Save. You will return to the Mail, Contacts, Calendars configuration screen.
  13. Tap on your new account.
  14. Tap Account Info.
  15. Scroll down to Outgoing Mail Server and tap SMTP.
  16. Tap the entry for secure.rapidemail.net and verify the following settings:
    1. Use SSL: ON
    2. Server Port: 465
  17. Tap Done.
  18. Tap Account Info.
  19. Scroll down to Outgoing Mail Server and tap Advanced.
  20. Scroll down and verify the following Incoming Settings:
    1. Use SSL: ON
    2. Authentication: Password
    3. Server Port: 993
  21. Tap Account Info.
  22. Tap Done.

When finished, press the Home button and tap the Mail icon to test your settings.

Android Devices

For Android devices, just use the Gmail app and follow the instructions to create a new account, using the settings located in the column on the left side of this page.  Done!