Mail Client Setup

Though we suggest using the feature-filled web interface for your email needs, you are also welcome to use any email client, such as Outlook, Thunderbird, Windows Live Mail, etc.

Our servers only support SSL connections for IMAP and SMTP connections.  Unencrypted connections are not allowed.

Server Name: secure.rapidemail.net for all server settings, inbound and outbound.

SSL IMAP Port: 993

SSL SMTP Port: 465 or 587  (try 465 and if that doesn't work use 587)

You need to be sure your email settings on your SMTP/Outgoing email server are set to "use authentication."

Your username is your full email address, and password is as assigned.  If you cannot remember your password, contact your administrator.

1. Press the Home button to access the Home screen.
2. Tap the Settings icon.
3. Tap Mail, Contacts, Calendars.
4. Tap Add Account.
5. Tap Other.
6. Tap Add Mail Account.
7. Enter the following values for your new account:
   1. Name: Your full name as you would like it to appear to others when you send email to them.  This is normally your first and last name OR your business name if you prefer.
   2. Address: Your email address (Really, your actual email address.  Do not enter "Your email address" here!)
   3. Password: Your password - if you don't know your password, contact your administrator
   4. Description: Label this account RapidEmail.
8. Tap Next in the upper-right corner of the screen.
9. In the next screen, IMAP should be selected by default. Scroll down and enter the following values for your Incoming Mail Server:
   1. Host Name: secure.rapidemail.net
   2. User Name: Your email address
   3. Password: Your password (same as step 7)
10. Scroll down and enter the following values for your Outgoing Mail Server:
    1. Host Name: secure.rapidemail.net
    2. User Name: Your email address
    3. Password: Your password (same as step 7 and 9)
11. Tap Next.
12. When Mail has finished verifying your account settings, tap Save. You will return to the Mail, Contacts, Calendars configuration screen.
13. Tap on your new account.
14. Tap Account Info.
15. Scroll down to Outgoing Mail Server and tap SMTP.
16. Tap the entry for secure.rapidemail.net and verify the following settings:
    1. Use SSL: ON
    2. Server Port: 465
17. Tap Done.
18. Tap Account Info.
19. Scroll down to Outgoing Mail Server and tap Advanced.
20. Scroll down and verify the following Incoming Settings:
    1. Use SSL: ON
    2. Authentication: Password
    3. Server Port: 993
21. Tap Account Info.
22. Tap Done.

When finished, press the Home button and tap the Mail icon to test your settings.

** These instructions were written using a Galaxy S6 Tablet in November of 2020 - Android devices are all slightly different, so your screens may not be 100% identical to these procedures. **

1. Go to your main "Settings" screen
2. Select "Accounts and backup"
3. Select "Accounts"
4. Select "Add account"
5. Select "Personal (IMAP)"
6. Enter your email address and tap NEXT (Really, your actual email address.  Do not enter "your email address" here!)
7. Enter your password and tap NEXT (you may need to tap DONE first)
8. On the following screen you should see "Incoming server settings" at the top, prefilled with your email address and password.  Those are fine, leave them as they are.  However, in the "Server" box, change it to secure.rapidemail.net - then tap NEXT
9. The next screen looks almost identical as the previous one, but it should say "Outgoing server settings" at the top.  Again, your email address and password are prefilled - leave them as they are.  However, in the "SMTP server" box at the bottom, change it to secure.rapidemail.net - then tap NEXT
10. The following screens will have some options that you can set as per your own preferences.  There is no wrong or right answer.  These choices are up to you.  Tap NEXT when ready.
11. The last screen simply asks what you want to use for the account name, which you'll see in various places while using your phone, and then "Your name" - which is what OTHER PEOPLE see when you send email to them.  Most people will simply use their first and last name - however, you can set it instead to your business name or anything else that makes sense.  Tap NEXT when ready.
12. Your device will now go back to the account list.  It won't really say anything like "Success!" - but you should see your new account that you added in the list.  (It may be your only account, that's fine!)
13. To use the account, simply open your Gmail app.  If you have more than one account on your device, you can switch accounts by tapping on the icon in the upper right corner of your app.